Tow-N-Go Solutions


Towing Mirrors, RV Mirrors, Boat Mirrors & OEM Auto/Truck Mirrors. CIPA mirrors for sale to the public or by the pallet from the factory. We're your total towing solution & mirror source.

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Home > SITE POLICIES
 
SITE POLICIES

TNGS Return Policy

Returning Items

Items purchased from towngosolutions.com are easily returned within 30 days of receipt of shipment. Items that are received broken must be returned within 7 days of receipt of shipment.

To initiate a return of an item, please login to your account on towngosolutions.com. Once logged in, go to your Account page and click on view details on the order containing the item(s) you would like to return. Then click the Add New RMA button. You can also call or email a customer service representative. Once the RMA is initiated, you will be sent instructions for returning the item.

Returns that are not a result of our error will require postage to be paid by the purchaser. If an exchange is being made, postage will need to be paid by the purchaser on the new shipment as well.

Broken items purchased from towngosolutions.com can only be returned if:

  • The return is packaged and shipped in the original packaging.
  • You ship your return within 7 days of receipt of the original shipment.

Items purchased from towngosolutions.com that are being returned for any other reason can only be returned if:

  • The return is packaged and shipped in the original packaging.
  • The item is still in new condition.
  • EVO products cannot be returned once package is open
  • You ship your return within 30 days of receipt of the original shipment.

Any returns that do not meet the above qualifications may receive a reduced refund or be returned to the purchaser. Returns that are found to not be the result of our error will be subject to a return shipping fee which will be deducted from the refund. Any item that is returned for any reason that's not Tow N Go's or the manufacturers fault the purchaser will have to pay a 15% restocking fee.

Items with A Published Manufacturer's Warranty

Tow-N-Go Solutions will directly honor a manufacturer's published warranty. Please contact Tow-N-Go CS for assistance with a warranty claim.